Shipping policy

Effective Date: July 16, 2026

Welcome to SLAMROLL. This Shipping Policy explains how orders are processed, packed, shipped, and delivered when you purchase from our online store. We encourage all customers to read this policy before placing an order to understand our shipping procedures and estimated delivery times. Clear shipping policies help customers understand processing times, delivery expectations, tracking, and delays.

1. Company Information

Trade Name: SLAMROLL
Store Owner: Angela Mustea
Business Address:
Strada in Sala 120, Interno: 3
61122 Pesaro (PU)
Italy

Email: slamroll@outlook.com

Phone: +39 328 915 0719

2. Order Processing

After your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Processing includes:

  • Order verification
  • Product quality inspection
  • Secure packaging
  • Carrier assignment
  • Shipping label creation

Standard processing time is 1–3 business days.

During promotional events, holidays, or periods of unusually high demand, processing may require additional time.

Business days exclude weekends and public holidays.

3. Estimated Delivery Times

Once dispatched, estimated delivery times are:

Destination Estimated Delivery
Italy 5–10 Business Days
European Union 6–12 Business Days
United Kingdom 6–12 Business Days
United States & Canada 7–15 Business Days
Australia & New Zealand 8–16 Business Days
Other International Destinations 8–18 Business Days

Delivery estimates are not guarantees and may vary due to customs procedures, weather conditions, transportation disruptions, or local courier operations.

4. Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Shipping fees depend on:

  • Delivery destination
  • Shipping method
  • Current promotional offers
  • Order value

Any applicable free shipping promotions are automatically calculated during checkout.

5. Tracking Information

Once your package leaves our fulfillment center, you will receive a shipping confirmation email containing:

  • Tracking number
  • Tracking link
  • Carrier information

Tracking updates may require 24–72 hours before becoming visible.

6. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

SLAMROLL cannot be responsible for delays, failed deliveries, or returned parcels caused by:

  • Incorrect addresses
  • Missing apartment numbers
  • Invalid postal codes
  • Incomplete recipient information

If an order has not yet been dispatched, please contact us immediately to request an address correction.

7. Customs, Duties & Import Taxes

International shipments may be inspected by customs authorities.

Any customs duties, import taxes, VAT, clearance fees, or local government charges are the responsibility of the customer unless otherwise required by applicable law.

8. Delivery Delays

Although we work with reliable logistics partners, unexpected delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Airline disruptions
  • Transportation restrictions
  • National holidays
  • High seasonal shipping volumes
  • Carrier operational delays

These circumstances are beyond our direct control.

9. Lost Packages

If tracking indicates that your shipment has stopped moving for an extended period or appears lost, please contact us.

We will investigate directly with the carrier and work toward an appropriate resolution.

10. Damaged Deliveries

If your package arrives visibly damaged:

  • Photograph the package immediately
  • Photograph the product
  • Keep all original packaging
  • Contact us within 48 hours of delivery

This allows us to assist with the carrier investigation.

11. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately from different fulfillment facilities.

Separate shipments do not generate additional shipping charges.

12. Incorrect Items

If you receive an incorrect product, please contact us with:

  • Order number
  • Photos of the received item
  • Description of the issue

Our support team will arrange a suitable solution.

13. Shipping Restrictions

Certain products may not be deliverable to specific regions due to:

  • Local regulations
  • Carrier limitations
  • Customs restrictions

If shipment cannot be completed, customers will be contacted before dispatch.

14. Contact

For any shipping questions, please contact:

SLAMROLL

Email: slamroll@outlook.com

Phone: +39 328 915 0719

Business Address:

Strada in Sala 120, Interno: 3

61122 Pesaro (PU)

Italy